Terms and conditions - RSVP Vacations

Terms & Conditions
When booking Different complexes there may be Additional addendums.

RSVP Vacation Rentals

Thanks for your business. We hope you enjoy your stay at our property!

Please read this carefully. There is important information that can delay your condo instruction from being sent out. Electronically sign your name in the required fields that you consent to the Terms and Conditions set forth by RSVP Vacation Rentals.
Sign that you acknowledge and Accept the Terms and Conditions of This Rental Agreement and The Security and Cancellation Requirements.

Security Deposit & Damage Policy
In place of a security deposit, a credit card is required to make a reservation. Any damage to the property, other than normal wear and tear, is the responsibility of the tenant. RSVP Vacation Rentals determine the assessment of any such damages. Guest is liable for any damages to the premises including furnishings and household items. RSVP Vacation Rentals does keep the credit card used for booking on file as a contingency in case of any potential damages caused during visit.

Deposits & Payments
Initial payments act as a hold for your booking and must be equal to 50% of the reservation and is payable to RSVP Vacation Rentals at the time of booking your reservation. Final payment is due 14 days prior to your arrival date.
Once you have provided your credit card information and are given a confirmation number, your reservation is guaranteed and subject to all cancellation fees.

Cancellation Policy & Refunds
Cancellations: All cancellations must be communicated to RSVP Vacation Rentals through email so that we have a record of the cancellation and when the initial request was made for cancellation. If a discrepancy arises, there is no guarantee that we can refund a portion of the money or the full amount of the booking without something in writing stating when the cancellation request was initially made. Please email any cancellations requests to info@rsvpvacationerentals.com

Cancellations at least 30 days or more prior to your original reservation will receive a full refund minus a $75.00 administrative fee
Cancellations 29 days or less will result in 50% of the total reservation cost.
Cancellations 14 days or less will result in no refund. Apart from any cleaning, pool, and spa heating fees IF reservation is paid in full.
3rd party cancellation policies may vary, please contact an agent for information on the 3rd party you booked through
The final payment is due 14 days prior to your arrival date, which we will run automatically with the card information we have on file. Guest will also agree to update RSVP Vacation Rentals should a new card be issued for any reason.
Even if your reservation is paid in full at the time of booking, your door code WILL NOT be activated until your Rental Agreement has been returned signed.

Refunds requested more than 120 days out from original payment date can no longer be refunded through credit cards due to their change in policy, we can refund via:
Venmo
Check
Voucher
Please sign here acknowledging these are the only options for a refund: {{signature}}

RSVP Vacation Rentals is not responsible for events beyond our control, e.g., inclement weather, maintenance issues, pandemics, deaths of a loved one, cancelled events/tournaments, changes to travel plans due to cancellations of flights, buses, or any other form of transportation. The responsibility or liability for any loss, damage or alteration to the terms of your reservation caused by events beyond our control, including but not restricted to war, terrorist activity, civil commotion, flight delays, or cancellations, airport closures, loss of luggage, adverse weather conditions, fire, flood, or any unforeseen damage to the home that may prevent occupancy to the home.
We cannot accept any liability for the failure of public supplies such as water, electricity, cable, or the Internet or breakdown of the air conditioning system in which is out of our control.

Please sign this paragraph: I AGREE to contact RSVP Vacation Rentals to provide them with the credit card used to book my reservation and any other required information needed. I understand that my card will NOT be charged unless I am responsible for damages done or responsible for the loss of owner’s property. Furthermore, although not present to place my original signature on my receipt, that an E-signature of this agreement will serve as an original, and that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after the rental has ended.
Form of Payment Accepted by RSVP Vacation Rentals
• All Major credit cards and debit cards

Check-In / Check-Out: Check-in is at 4:00 pm on the day of arrival and terminates at 11:00 am on the day of departure, unless prior arrangements have been made. Unapproved early check-ins or late check-outs will incur an extra charge of $50 per hour past 11 am. If there is an excessive late check-out or early check-in (any check-in or out that is more than 2 hours will qualify as late check-out or early check-in) is subject to a large fine. The amount of the fine is up to RSVP Vacation Rentals, given the repercussions of the breach of contract by the tenant. The properties are professionally cleaned and inspected before and after each rental to ensure that all guests have a clean, comfortable stay. Please be thoughtful of renters who may be checking in on the same day that your check-out by departing on time. Occasionally delays may occur during high season.
Anyone other than those in the Guest party set forth may not stay overnight in the property without providing the name, phone number, and the dates of occupancy of the expected guests to RSVP Vacation Rentals. Any other person in or on the property is the sole responsibility of the Guest.

Please notify RSVP Vacation Rentals by email or phone call if your arrival is going to be after 7PM just in case you have a problem with the door code. A RSVP Vacation Rentals representative will call you on the day of or the day prior to your reservation to make sure you have received your check-in details. RSVP Vacation Rentals is not responsible for full/partial refunds or compensations if there are complications getting into the unit. Please read the door code instructions carefully.

Over Occupancy: If for any reason a tenant exceeds the maximum posted occupancy for a given home, the tenant assumes all liability in the case of an emergency or fire. Both the property manager and the owner of the property are released from all liability. Whoever signs this rental agreement is agreeing to abide by all posted signage and assumes all liability if any member of the party breaks these rules.

NO Smoking or illegal drug activity is allowed on the property. Any tenant who is found using drugs or allows others to use drugs on the premises will be immediately denied continued occupancy at these premises, there will be a charge of $300 in addition to any damages that may have occurred from smoking inside the home.
Pets are NOT allowed: Pets are permitted ONLY with prior approval by the owner and the Pet Addendum must be completed and returned to RSVP Vacation Rentals prior to the stay. Any pet or presence of a pet that is found will result in a $500 fine, in addition to any damages they may have occurred from the animal inside the home.

We assume no responsibility for accidents. You are reminded to exercise care as to your personal safety and the safety of your companions.

Please sign this paragraph Noise Ordinance and Sleeping Capacity: Guests and all other occupants will be required to vacate the premises and forfeit the rental fee and security deposit for any of the following:
Occupancy exceeding the max capacity stated on the reservation confirmation.
Using the premises for ANY illegal activity including, but not limited to, the possession, serving or consumption of alcoholic beverages by or to persons less than 21 years of age.
• Causing damage to the property rented or to any of the neighboring properties.
• Any other acts which interfere with neighbors’ right to quiet enjoyment of their property.
• Parties or other large gatherings are not allowed without prior approval from the owner and/or property
Sign* {{signature}}
Management

If for any reason: you will NOT be at the Condo/Home for one or more of the night stay, please contact Management Company, so they are aware.
All of the Units are privately owned; the owners and RSVP Vacation Rentals are NOT responsible for any accidents, injuries or illness that occurs while on or off the premises or its facilities (including Pools & Hot tubs). By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from there use of the premises or others whom they invite to use the premises.

Belongings left behind at home/taken from the home: The Homeowners / Property management is NOT responsible for the loss of personal belongings or valuables of the guests. If you leave behind any personal items, we will do our best to store them at our offices for NO longer than two weeks. This is NOT a guarantee of your personal belongings, and RSVP Vacation Rentals will not compensate you for any lost /stolen items if they are unable to be found.

If items are found and need to be shipped back to the Guest, Guests will be responsible for paying for Shipping and Handling. The minimum cost for shipping items back is $25.

If pool key is taken from the home there will be a fee charged to the guest that took it, the fee may vary depending on the compensation necessary to mitigate the inconvenience incurred to the following guest. If it has been taken, please notify us immediately as the fee will increase the longer that it is missing.

If there are items taken from the home, other than the pool key, please notify us to have it shipped back to avoid a fee on the missing item(s).

Violation of Rules: A $300 fine will be assessed for each violation, and guests will be required to vacate the property. If there are additional damage or cleaning costs, these will be charged to your credit card.

Law Enforcement called: If, for any reason, law enforcement is notified due to disturbances emanating from the premises or grounds, there will be a minimum $250 charge to your credit card per incident.
Guest agrees that during the term of their stay, he/she will keep the rental clean and free of trash, garbage, and other waste; and all pipes, wires, glass, plumbing and other equipment and fixtures in the same condition as at the beginning of the rental period.

Damage and Cleaning Issues: Keep the property and all furnishings in good order. Any damage or cleaning issues noticed upon arrival should be reported to RSVP Vacation Rentals at (435) 414-1200 immediately to avoid the cost of the repair. All general maintenance issues should also be reported so the unit can be kept in good repair.

House Keeping: There is no daily housekeeping service. While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. We suggest you bring your own beach towels. We do not permit towels or linens to be taken from the unit. We will supply the condo with a starter kit of supplies, which includes toilet paper, paper towels, garbage sacks, small bottles of shampoo, lotion, and the bar of soap. The condo will also have liquid dish soap & Dish-washing detergent & laundry detergent. For Mid Stay, Clean: Contact Reservationist to make arrangements.

Cleaning: The property will be inspected and cleaned after each departure by one of our condo managers. The rental cleaning fee you have paid will provide for normal cleaning. You are required to leave the property in the same general condition in which it was received. Soiled dishes should be placed in the dishwasher, sheets stripped from the beds, towels collected in the bathtub, and the home is generally picked up and ready to be cleaned. Please be sure that all trash is removed from the unit and placed in the garbage bins outside, if you can not fit all of the bags into the bins find the nearest dumpster in the complex as this could result in an excessive trash fee. If you are unable to find the dumpster, call our main number and someone can assist.

If you experience any problems whatsoever with the vacation property during your stay, please contact us and we will do our best to rectify the matter as soon as it is practically possible.

Grill Use (if applicable): You acknowledge that if the grill in the property is used during your stay it must be cleaned by guest after or there will be a charge of $35. If the grill is left on there will be a charge of $35 plus charges for any additional damages.

Bike Rules (if applicable): Ride at your own risk, always wear a helmet, bikes are for biking paths and road use only, the bikes are NOT for mountain or trail riding. If you would like to take a bike in for any repair or a popped tire you do so at your own expense. Any lost or stolen bikes will be an automatic fee of $500.00. The bikes are for your enjoyment and not part of the rental home fee. If you pop a tire or wreck the bike, please fix it. There are many great bike shops around town that can help with this. This is an honor code system, please leave bikes in good working order for our next guests. We have bikes turned up and set up for maintenance 3 times a year. We cannot and do NOT guarantee that those bikes will be in working condition between each rental. Depending on the care of the renter before you, it would be impossible for us to know this on a weekly basis. After use, please leave bicycle where you found it: hanging in garage, lined up, in closet, etc.

Parking: May vary in different complexes. Vehicles are to be parked in designated areas only. Parking on the road is not permitted. Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner. Please follow instructions for parking on your Final Confirmation. It is against all community HOA’s for any boats, trailers, RVs or off-roading vehicles to be parked in the driveway or open parking spaces at any time. HOA will fine you an amount within their discretion, and this will be charged to your account. If you would like more info, please call our reservations team at RSVP Vacation Rentals at 435-414-1200.

What we Provide: The property is fully furnished that will include a toiletry starter kit, linen, blankets, pillows, towels, as well as basic to fully equipped kitchen, TVs, furnishings, and outdoor furniture. Although our owners make every effort to anticipate most people’s needs, some items you might be accustomed to at your own home may not be provided.

What You Should Bring: Although the bathrooms and kitchen will be stocked with starter kits, you may want to bring your personal items as bath soap, shampoo, blow dryer, or any other personal toiletries. If you are planning on swimming, please bring your beach towels. The towels provided must stay in your vacation home.

Fireplaces: All Fireplaces are vented propane gas fireplaces. Please do not throw any paper or other combustible materials in the fireplace.
Should the owner of any property elect to remove their property from our rental program, the Guest shall not hold RSVP Vacation Rentals liable. In such an instance, the Guest will be relocated to comparable accommodations determined by RSVP Vacation Rentals. We reserve the right to move Guests to a comparable property or refund the Guest the amount paid.
House Rules: Garbage Days are in the House Rules in each unit. Guest agrees to always abide by these House Rules. If you are in the condo on Garbage Day, Guest will agree to set cans it out the night before and bring back the following day. There will be a $50.00 fee for any excess garbage that RSVP Vacation Rentals must come and take away from the condo.

Communication between RSVP Vacation Rentals and the tenant can be via text message, phone call, voicemail, email, or in writing via letter. By signing this agreement tenants acknowledge that members of RSVP Vacation Rentals or those who represent them can call tenants, text them, send them voicemails drops or emails in the future with marketing material or other promotional offers unless tenants choose to opt-out of this by unchecking the box provided to them when they filled this form out online. Your information will not be shared or sold to third-party companies for any reason.

Mailing to the Home: We ask that you do not receive any mail to the property as we cannot guarantee the arrival. We do not have access to the mailboxes on-site so your package may not be retrievable. RSVP Vacation Rentals is not liable if your package/mail does not arrive or is lost in transit. If you do wish to receive mail, we recommend sending it to a local post office.

Violation of Rules: A $300 fine will be assessed for each violation, and guests will be required to vacate the property. If there are additional damage or cleaning costs, these will be charged to your credit card.
Please note that as Utah is a desert State, insects such as ants and the like are occasionally inevitable and are not cause for complaint. The vacation property is treated as part of a pest and termite control program and is cleaned after each rental.
The Guest has acknowledged that they have read and understood this Guest Rental Agreement in its entirety and accepts its terms and conditions.

Guest full name: {reservations.first_name} {reservations.last_name}

Signature of Card holder: {{signature}}

RSVP Vacation Rentals
1361 E Red Hills Parkway unit D
Saint George UT 84790
(435) 414-1200
info@rsvpvacationrentals.com